1. Warranty Info
  2. Product Returns
  3. What do I do if I am having trouble with my roaster?

Warranty Info: Equipment
Each equipment manufacturer carries a warranty on their equipment; most have a one-year warranty. Contact information is on the warranty card included with your product. In addition, the following roaster manufactures have technical support phone numbers:

Home Roasting Supplies- (FreshRoast) 1-805-501-7731 or tim.skaling@gmail.com
http://www.homeroastingsupplies.com

Batch Coffee – (Gene Cafe) 1-508-503-1699 or support@genecafeusa.com
http://www.genecafeusa.com

Nesco – Zach and Dani’s- 1-800-288-4545

Behmor – 1-775-833-3363
http://www.behmor.com

Baratza – 1-877-701-2021
http://www.baratza.com/

Aerobie- 1-650-493-3050
http://aerobie.com/products/aeropress.htm

Chemex – 1.800.243.6399
http://www.chemexcoffeemaker.com/

Product Returns
Burman Coffee Traders wants you to be fully satisfied with your purchase and offers a 15-day return on our equipment products.

Coffee and tea are a food item cannot be returned. We want you to be satisfied with your purchase, if you’re having trouble with a coffee or tea be sure to let us know – we are always happy to help.

Please email us at sales@burmancoffee.com to arrange a return and to receive a confirmation number BEFORE you ship the equipment. This allows us to track your return and make sure you have the correct shipping address.

Equipment must be returned in the original packaging in un-opened new condition to receive a refund. We will extend the period for gifts as necessary.

Equipment that has been opened/used may be returned for a store credit within the 15 days, if in good working order with all packaging, accessories and coffee. Equipment that breaks under warranty will be repaired or replaced by the manufacturer.

A refund or store credit will be issued within 7 business days of receipt of the returned item, and will be the invoice price of the equipment, minus our original shipping costs, and any coffee used. Customers are responsible for shipping charges on returned products.

What do I do if I am having trouble with my roaster?

If you are having trouble roasting dark please refer to our home roasting section, Also make sure;

  • You are not using an extension cord.
  • Your outlet has proper voltage (120v)
  • A slightly increased batch size will help the FreshRoast and I-roasts roast darker.
  • A slightly decreased batch size will help the Nesco (Zach & Dani), Behmor and Gene Cafe roast darker.
  • Roasting outside or in lower ambient temperatures will make it harder to achieve a dark roast.

Also, be sure to check out the home roasting coffee forum www.coffeegeek.com or http://www.lucidcafe.com/coffee/roasting.html (excerpts from Kenneth Davids Home Coffee Roasting)

We provide the manufacturers tech support numbers above.  If it is a hardware problem, they will help.  In general the warranty is one year.  Let us know if you need assistance, we have a close relationship with all the manufacturers. <br>
We are glad to help with tips or roasting suggestions. If you are having trouble achieving the results that you want please check around on the website or contact us. We are very experienced with all the roasters and use them on a regular basis. <br>
Burman Coffee Traders wants you to be fully satisfied with your purchase and offers a 15-day return on our equipment products.

Coffee and Tea are food items and cannot be returned. We want you to be satisfied with your purchase, if you’re having trouble with a coffee or tea be sure to let us know – we are always happy to help.

Please email us at sales@burmancoffee.com to arrange a return and to receive a confirmation number BEFORE you ship the equipment. This allows us to track your return and make sure you have the correct shipping address.

Equipment must be returned in the original packaging in un-opened new condition to receive a refund. We will extend the period for gifts as necessary.

Equipment that has been opened/used may be returned for a store credit within the 15 days, if in good working order with all packaging, accessories, and coffee. Equipment that breaks under warranty will be repaired or replaced by the manufacturer.

A refund or store credit will be issued within 7 business days of receipt of the returned item and will be the invoice price of the equipment, minus our original shipping costs, and any coffee used. Customers are responsible for shipping charges on returned products.